Privacy Policy

Privacy Policy

This privacy policy explains how MS Mediation uses any personal information we collect about you when you use this website. We are committed to preserving the privacy of all visitors to this website.

Maggie Stonadge is the Data Controller at MS Mediation.

Our Privacy Policy explains:

  • What information we collect and how we collect it
  • Why and how we use your information.
  • How long we keep your information
  • How we may share your information
  • Your rights on the information we hold about you
  • Access to your information
  • Changes to this Privacy Policy
  • How to Contact Us

What information do we collect?

In order to provide our services we collect and process Personal Data from you such as:

  • Name
  • Address
  • Contact number(s)
  • Email address
  • Date of birth
  • Further sensitive personal information may be obtained during the mediation process

We collect your information from:

  • Contact form on our website
  • Referrals from other organisations e.g. solicitors
  • Information provided during the mediation process
  • Feedback form provided after the conclusion of mediation

How we will use the information about you

We will only use you information for legitimate purposes. Your Personal Data may be used in the following ways:

  • To provide our services to you
  • To respond to your requests and enquiries
  • To improve our services, for example by obtaining feedback from you
  • To comply with applicable law(s) (for example, to comply with a search warrant or court order) or to carry out professional ethics/conduct investigations
  • To enable us to provide, to maintain our own accounts and records and to support and manage our business

How long will we keep your information?

See Data Retention Policy, this can be obtained upon request at

Sharing and Disclosure to Third Parties

MS Mediation will not share your information for marketing or any other purposes with any other organisation without your express permission unless required to do so by law.

Access to your information and correction

You have a right to request a copy of the information that we hold about you. If you would like a copy of some or all of the information we hold about you, please contact us at the address below.

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information that is inaccurate.

Information security

We will at all times control and be responsible for any use of your personal information. We will store your data securely to prevent unauthorised access by third parties.

Compliance and cooperation with regulatory authorities

We regularly review our compliance with our Privacy Policy. If we receive formal written complaints, we will contact the person who made the complaint to follow up. We will work with the ICO to resolve any complaints regarding the transfer of personal data that we cannot resolve with our users directly.


Cookies are text files placed on your computer to collect standard internet log and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity.

For further information visit or .

You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However in a few cases some of your website features may not function as a result.

Other websites

Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.


Our Privacy Policy may change from time to time and we will place any updates on this web page. This privacy policy was last updated on 25 May 2018.

How to Contact Us

Please contact us if you have any queries about our privacy policy or information we hold about you:

MS Mediation

The IncuHive Space

Mayflower Close

Chandlers Ford Industrial Estate


SO53 4AR